How does bias affect communication with patients?

• A. They may rely on patient preference to determine what to explain.
• B. Bias may cause clinicians to use simpler language, spend less time explaining, make less eye contact, interrupt more, or show less warmth.
• C. Bias leads to more detailed explanations and greater empathy.
• D. Bias has no impact on communication quality.

Answer: (B)

Bias alters how we communicate with patients by shaping our interaction in tangible, observable ways. When bias is present, a clinician may rely on simpler language, spend less time explaining, make less eye contact, interrupt more, and show less warmth. These behaviors reduce clarity, diminish trust, and make patients feel less heard, which can lead to misunderstandings and lower engagement in care. That description fits what bias does to communication in real-world practice. It wouldn’t be expected to produce more detailed explanations or greater empathy, and it does impact how well the patient is connected to the care plan. To counter bias, prioritize patient-centered communication: use plain language, check for understanding, invite questions, maintain appropriate eye contact, and give patients space to share concerns and preferences.